Returns & Exchanges
We want you to be completely happy with your purchase. Here's everything you need to know about returning or exchanging items.
Easy Returns
Most items can be returned within 30 days of delivery for a full refund to your original payment method.
- No restocking fees
- Free returns for defective or incorrect items
- In-store returns available at all Baby Haven locations
Simple Exchanges
Need a different size or color? We'll help you exchange your item quickly.
- Exchanges processed within 1-2 business days
- No additional shipping fees for size exchanges
- Prepaid return label included with exchange orders
How Returns Work
Initiate Return
Start your return within 30 days of delivery through our Returns Center
Pack Your Items
Include all original packaging, tags, and accessories
Ship It Back
Use the provided return label or drop off at one of our stores
Receive Refund
Get your refund within 3-5 business days after we process your return
Return Conditions
Eligible Items
Unused, unwashed items with original tags and packaging
Time Frame
Within 30 days of delivery date
Final Sale Items
Diapers, feeding bottles, and personalized items cannot be returned
Defective Products
Contact us immediately for replacement or refund
Refund Timeline
Standard Refunds
Refunds are processed within 3-5 business days after we receive your return. The time it takes for the credit to appear in your account depends on your bank.
Payment Methods
Refunds are issued to the original payment method. Cash on delivery orders will be refunded via bKash or bank transfer.
Exchange Shipping
For exchanges, we'll ship your new item as soon as we process your return. You'll receive tracking information via email.
Common Return Questions
How do I know if my item is eligible for return?
Most unused, unwashed items with original tags are eligible for return within 30 days. Check the product page or your packing slip for any special return conditions. Diapers, feeding bottles, and personalized items are final sale.
What if I received a damaged or incorrect item?
Contact us immediately at support@britcartbd.com with your order number and photos of the issue. We'll arrange for a free return and send a replacement right away or issue a full refund.
Can I return items to a physical store?
Yes! You can return online purchases to any Baby Haven store location. Bring your items with original packaging and either your packing slip or order confirmation email.
How long does an exchange take?
Exchanges are typically processed within 1-2 business days after we receive your return. You'll receive tracking information for your new item via email.
Need Help With Your Return?
Our customer service team is happy to assist with any questions about returns or exchanges.
